What Google Learned From Its Quest to Build the Perfect Team – NYTimes.com

The researchers eventually concluded that what distinguished the ‘‘good’’ teams from the dysfunctional groups was how teammates treated one another. The right norms, in other words, could raise a group’s collective intelligence, whereas the wrong norms could hobble a team, even if, individually, all the members were exceptionally bright. What Google Learned From Its Quest to Build the Perfect Team – NYTimes.com

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